Website Maintenance & Support

Monitoring, backups, security and framework updates, performance, content updates in every language, Search Console and broken-link checks, structured data upkeep, documentation and a monthly report, with a set number of engineering hours each month.

Because this is not plugin updates. It is a senior team responsible for a business-critical site: security, performance, multilingual content, search and AI visibility, integrations, documentation and guaranteed response times. Cheaper plans exist for simple template sites; ours is built for sites where downtime or an error costs real money.

Yes. We start with an onboarding audit. AI-assisted code analysis lets us understand unfamiliar code much faster than before, and we tell you honestly what we find before taking responsibility for it.

Response times are fixed in your plan, with faster guarantees for critical issues such as downtime or a security incident.

Laravel, OpenCart, WordPress, Shopify and custom-built sites, including multilingual versions and integrations with CRM, payments and delivery.

We are based in the Seattle area and support sites for businesses across the United States and internationally. The work is done remotely, with a named lead who knows your site.

You do. We keep an inventory of domains, hosting and accounts and document the system, so you are never locked in and another team could take over if needed.

The onboarding audit, access inventory, backup and monitoring setup, urgent fixes and a baseline report, so both sides know exactly where the site stands.

Yes. Every client gets access to our project portal: stages, approvals, documents and requests in one place.

A planned move to the next supported version of PHP, Laravel or the CMS is part of support: we schedule it ahead, run it on a closed copy and release it in a quiet hour. A site that is several versions behind, on PHP or a framework that no longer receives security fixes, starts with a website modernization instead: an audit from $300 for a small site and from $1,000 for a large one, then an upgrade one version at a time. After that, support keeps it current.

Small changes and fixes are done within the plan's monthly engineering hours. A redesign, a new module, a customer portal or a new integration is a separate project: we estimate it and agree the price before work starts. When a product changes every week, a dedicated development team from $8,000 a month usually fits better than support.

Backups run every day and are stored off the server. We do not stop at checking that the file exists: we restore copies to a separate environment, so both sides know how long a recovery takes and what it brings back. Where the backups live and whether they restore is also one of the first questions of the onboarding audit.

Requests go through our client portal, with the page, what happened and what you expected. Incidents come first: the site is down, a security problem, or payments and leads stop arriving; the response time for them is fixed in your plan. Then faults that break a business flow, then planned work from the roadmap, then improvements, which we estimate before starting.

The code, the deployment commands, the server requirements, the rollback procedure and an AGENTS.md file that describes the structure, the rules and the commands, plus the access inventory and the documentation we kept during the work. With them your own developers, another vendor or an AI coding agent can continue. On your side, change the passwords and keys our engineers used and remove their accounts the same day.

Support covers what keeps the site itself healthy: PHP and package updates, SSL, backups, uptime monitoring, mail delivery and crawler access. Deeper infrastructure work, such as automated release pipelines, a move to the cloud or an engineer on call outside working hours, is DevOps and cloud work at $50 to $70 an hour, with on-call agreed separately.