Usability Audit

We review navigation, page structure, mobile experience, load speed, conversion paths, and common friction points, then deliver a report with specific, prioritized recommendations.

A standard usability audit takes 1 to 2 weeks, depending on the size of the site and the depth of analysis requested.

You receive a structured report with screenshots, annotated issues, and prioritized recommendations, plus a walkthrough call to discuss the findings and next steps.

Both options are available. You can take the report and implement changes with your own team, or we can implement the recommended fixes for you as a follow-up project.

We combine expert heuristic review with your existing analytics data when available, so recommendations are grounded in both established usability principles and how your real visitors actually behave.

Yes, even well-performing sites usually have specific friction points limiting further growth. An audit can reveal incremental wins that are easy to miss without a structured review.

Yes, mobile and desktop experiences are evaluated separately, since user behavior and common issues often differ significantly between the two.

Read access to your analytics and to the behavior recording tool if you have one, plus the site search log and, where possible, data on leads, orders and the questions customers ask your team. We also need to know which journeys matter most: a request, an order, a booking or a sign-up. If nothing records behavior yet, we install a recording tool such as Microsoft Clarity first and let real sessions accumulate before drawing conclusions; how long that takes depends on your traffic, and we agree it with you.

With modest but steady traffic, yes: recordings simply take longer to accumulate, so the expert review and task tests with real people carry more of the weight. If almost nobody reaches the site, the problem is visibility rather than usability, and search, content or advertising should come first. The strategic session usually shows which case is yours before an audit is ordered.

Only if the evidence says so. An audit ends with a decision, and most findings can be fixed in place: a form shortened, a label rewritten, a checkout step removed, a slow page made faster. A redesign is the honest answer when the structure itself is wrong or the look works against the business, as on a site with no mobile version. If the audit shows that the site works, we tell you that too, and the money can go to promotion, content or new projects instead.

It checks the basics of WCAG 2.2, the W3C accessibility standard (checked October 2026), on the journeys that bring requests and orders: labels and instructions on every field, errors that name the field and say how to fix it, fields that browsers can fill in, keyboard focus that stays visible under sticky headers and banners, contrast and the size of controls. It is not a full conformance audit or legal advice, but it finds the problems that also stop ordinary visitors.

Yes. In a product with accounts the journeys are tasks rather than pages: placing an order, approving a request, exporting a report. We review them for each role separately, because an administrator and a customer get stuck in different places, and we read support tickets alongside the analytics. If the audit shows that the flows themselves need to be redesigned, that work continues as UI/UX design.